Unwrap.ai is on a mission to make every company more customer centric. We’re helping companies like Lyft, JetBlue, and Github collect and process feedback more effectively from sources like Zendesk, App Store reviews, Reddit, and Twitter. We’re currently a team of 10 and growing quickly. We are venture-backed, including the Allen Institute for Artificial Intelligence and Kevin O’Connor's ScOp VC (former founder and CEO of DoubleClick).
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to make companies more customer centric and focus on the product improvements that matter most.
We are seeking a senior software engineer who has a specific interest in developing natural language processing AI technology. In this role, you will A) build customer-facing AI solutions using existing models, B) fine-tune existing models to optimize performance, and C) build and deploy ML pipelines into production.
You’ll own and deliver major customer-facing components end-to-end. This includes understanding customer needs, helping compile sprint requirements, and shipping features. You’d get exposure to all aspects of the company, from sales to marketing to customer success, but you’d focus primarily on designing and building user-facing tools
This is a full-time, in-person role in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.