Who We Are

Unwrap.ai is on a mission to make every company more customer centric. We’re helping companies like Lyft, JetBlue, and Github collect and process feedback more effectively from sources like Zendesk, App Store reviews, Reddit, and Twitter. We’re currently a team of 10 and growing quickly. We are venture-backed, including the Allen Institute for Artificial Intelligence and Kevin O’Connor's ScOp VC (former founder and CEO of DoubleClick).

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to make companies more customer centric and focus on the product improvements that matter most.

The Role

We are seeking a scrappy, creative, analytical person who has experience within marketing at a SaaS businesses. You'll be Unwrap's first marketing hire, report directly to the CEO, and be responsible for a wide range of responsibilities including brand messaging, landing pages, content marketing, social media presence, and conferences. You'll work closely with our sales team to build a cohesive plan to achieve this role's ultimate goal - increasing awareness and driving new demos with potential Unwrap customers.

What You Get

  • Significant, potentially life-changing equity
  • Report directly to a founder
  • Ground floor impact at a fast-growing seed-stage startup
  • Ability to rapidly advance your career alongside company growth
  • Collaborate with experienced teammates, entrepreneurs, and advisors
  • Competitive pay, benefits, and stock options commensurate with a seed-stage venture-backed company

About You

  • You have real-world experience scaling early-stage B2B SaaS businesses
  • You have 2 to ~7 years experience in relevant roles
  • You are a strong communicator, and feel confident in reaching out to and speaking to prospective customers
  • You are highly analytical
    • You are a very hard worker, and have strong bias for action
    • You are genuinely excited about the prospect of making companies more customer-centric
    • You bring an independent and entrepreneurial attitude, and are excited about working in a fast-paced, uncertain, and big-vision environment. Evidence of previous entrepreneurial or independent project work is a plus
    • You are authorized to work in the United States without sponsorship