Who We Are
Unwrap.ai is on a mission to make every company more customer centric. We’re helping companies like Lyft, JetBlue, and Github collect and process feedback more effectively from sources like Zendesk, App Store reviews, Reddit, and Twitter. We’re currently a team of 15 and growing quickly. We are venture-backed, including the Allen Institute for Artificial Intelligence and Kevin O’Connor's ScOp VC (former founder and CEO of DoubleClick).
Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem. Specifically, at Unwrap we use Natural Language Processing to automatically cluster, tag, and analyze customer feedback to help product and engineering teams build what customers want. The ultimate goal is to make companies more customer centric and focus on the product improvements that matter most.
The Role
We are seeking a motivated, creative, and detail-oriented individual to join our Sales organization as an Business Development Representative. While no SaaS sales experience is necessary, a successful applicant will be extremely persistent, will be comfortable with being told 'No' on a daily basis, and will be able to execute a defined 'playbook' with little oversight. This individual will work hand-in-hand with Account Executives to learn foundational sales skills while also serving as the first point of contact for potential customers.
*This role is in-person at our downtown Santa Barbara office
*This is a salary role with performance based commission
Responsibilities include:
- Contacting prospective clients through various touch points (email, LinkedIn, phone calls)
- Clearly understanding and communicating Unwrap's value proposition
- Maintaining detailed customer information and records
- Setting up meetings for Account Executives
About you:
- You have a bachelor's degree
- You are highly analytical, and can make data-driven decisions to improve your sales efficiency
- You are a very hard worker, and have strong bias for action
- You can grasp technical concepts well, and communicate these concepts to potential customers
- You are genuinely excited about the prospect of making companies more customer-centric
- You are authorized to work in the United States without sponsorship